Terms of Service
Last updated: August 6, 2025Welcome to BoardBay. These Terms of Service govern all use of our website and all purchases made through boardbay.store or through any other official BoardBay communication channels. By placing an order, the customer confirms acceptance of these Terms in full.
1. Company Information
BoardBay is operated by Bay Industries, a sole proprietorship registered in Belgium under VAT number BE1013024151, operating under the Belgian "small business" regime. As such, prices are not subject to VAT.
Business address: 2200 Herentals, Belgium
Email: support@boardbay.store
2. Scope and Applicability
These Terms of Service apply to all orders and sales between BoardBay and its customers, whether through the webshop or via custom communication. Any other terms or conditions provided by the customer are excluded unless explicitly agreed in writing by BoardBay.
3. Products and Availability
BoardBay designs and builds high-quality custom mechanical keyboards tailored to the customer's preferences. Every keyboard is custom-built by BoardBay and is not a resale or off-the-shelf product. Photos and videos are illustrative and may not perfectly represent the final product in terms of color, sound or other aesthetic details.
4. Orders and Confirmations
Custom orders may be arranged via email, invoice or any other communication method as agreed with the customer. An order is considered binding once BoardBay confirms it via email or invoice.
5. Prices and Currency
All prices are stated in EUR. Prices are not subject to VAT under the Belgian small business exemption. For custom orders, full pricing including shipping will be communicated upfront.
6. Payment
All products must be paid in full before shipment unless agreed otherwise. Accepted payment methods include Bancontact, PayPal, and credit cards.
7. Shipping and Delivery
BoardBay ships globally. Delivery time varies depending on the destination and shipping method, but is generally between 1 to 10 business days. Shipping costs and customs duties are always borne by the customer.
8. Right of Withdrawal
Custom-built products are excluded from the right of withdrawal in accordance with European consumer law. Once a custom order is placed and confirmed, it is final and non-refundable.
9. Warranty and After-Sales Support
BoardBay provides a 2-year statutory warranty on all products, covering defects resulting from normal use. Even after the warranty period, customers can reach out to BoardBay for professional repair services. Warranty does not apply to damage caused by misuse, neglect, or modifications by the user.
10. Complaints
Complaints regarding visible damage or non-conformity must be reported within 14 calendar days of receipt, via support@boardbay.store.
11. Intellectual Property
All content, media, designs and materials available on the BoardBay website are the intellectual property of BoardBay unless otherwise stated. Reproduction, distribution or commercial use without permission is strictly prohibited.
12. Governing Law
These Terms are governed by the laws of Belgium. Any disputes will be handled in accordance with applicable Belgian legislation.
13. Privacy
For details about how your data is collected and processed, please review our Privacy Policy.